Hostmate Help Centre

How can we help?

Simple guides when you want to do it yourself. Local, personal support when you need a hand.

Contact Support Client Login

Popular Help

Start with the things customers ask most.

Use a guide, manage your account, or get personal help from Hostmate support.

01 Install WordPress

Install WordPress through Softaculous in cPanel.

02 Open a Support Ticket

Contact Hostmate support through the WHMCS ticket system.

03 Client Area Login

Manage your services, domains, billing and support.

04 Domains + DNS

Domain registration, transfers and Australian domain information.

05 WordPress Hosting

See the WordPress tools included with Hostmate MaxCloud.

06 Cloud Hosting

Compare MaxCloud plans, resources and hosting features.

Knowledge Base

Browse help by topic.

We are building the Hostmate knowledge base around the jobs customers actually need to do.

WORDPRESS

WordPress

Installing, managing, securing and moving WordPress websites.

Install WordPress with Softaculous WordPress auto login Staging + cloning Security hardening LiteSpeed Cache

Email

Create accounts and connect Hostmate email to the devices and apps you use.

Create an email account Set up Outlook Set up iPhone / Apple Mail Set up Android Thunderbird Desktop Thunderbird for Android Reset an email password Webmail login help

DOMAINS + DNS

Domains + DNS

Domain registration, transfers, nameservers and DNS records.

.com.au, .au + .com domains Change nameservers DNS records DNS propagation Add a domain to cPanel

CPANEL + HOSTING

cPanel + Hosting

Everyday hosting management for websites, files, databases and PHP.

BACKUPS + RESTORE

Backups + Restore

Restore files, databases and other hosting data when you need to recover something.

Restore with JetBackup Restore website files Restore a database Restore email data Restore with Acronis Acronis: Restore website files Acronis: Restore a database Acronis: Restore email data

SECURITY + SSL

Security + SSL

SSL, account security and the protection built into Hostmate hosting.

SSL certificate help Imunify360 Malware scanning Blocked IP help cPanel two-factor authentication Hostmate account two-factor authentication

MOVING TO HOSTMATE

Moving to Hostmate

What happens when websites, email and DNS are moved onto Hostmate.

cPanel migrations WordPress migrations Email migration DNS cutover What you may need to change

BILLING + ACCOUNT

Billing + Account

Invoices, payment methods, account users, renewals and login security.

Open the Hostmate Client Area Invoices + payments Domain renewals Account users Password + account security Hostmate account two-factor authentication

More step-by-step guides are being added to each category. Live guides are shown as clickable links.

Still Need Help?

Real people. Personal help.

Send your question through the Hostmate support system for local, personal help from people who know hosting, websites, email and domains.

Open a Support Ticket