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Help CentreRestore with Acronis

Backups + Restore

How to restore a backup with Acronis.

Acronis provides a second self-service backup and recovery system inside cPanel. You can browse available recovery points and restore or download individual website files, databases and mailboxes.

AcroniscPanelRecovery PointsFilesDatabasesMailboxes
1

Open Acronis

Open Acronis cPanel & WHM.

Log in to cPanel and open Acronis cPanel & WHM. Select the Backups tab to see the recovery points available for your account.

How to Log in to cPanel
2

Recovery Point

Select the backup date and time you need.

Choose a recovery point from before the file deletion, database problem or mailbox issue occurred.

After you select a recovery point, Acronis mounts that backup so you can browse its contents. This can take a few minutes.

Acronis recovery points are separate from JetBackup.

The dates available in Acronis depend on the Acronis backup schedule and retention configured for the hosting environment.

3

Choose What to Recover

Restore only the data you actually need.

From the selected recovery point, choose the type of data you want to browse.

Website filesBrowse individual files and folders, then recover or download them.
DatabaseRestore a database to its original name or recover it as a new database.
Email dataRestore or download a selected mailbox from an earlier recovery point.
4

Restore or Download

Choose whether to recover the data or download a copy.

Use Recover when you want Acronis to put the selected data back into its hosting location. Use Download when you want a copy without immediately changing the live account.

Download first if you are unsure.

A downloaded copy gives you a chance to inspect the backup before replacing live files or other data.

5

Operation Log

Monitor the recovery operation.

Use the Recovery Operations log to check recovery and download activity. Download operations can also provide their download link through the operation information.

6

After Recovery

Check the restored website, database or mailbox.

Once the operation completes, check the affected service. For a website, test the site and administration area. For a database, test the application that uses it. For email, check the mailbox in Webmail.

Need Help?

Not sure which Acronis recovery point to use?

Open a Hostmate support ticket before restoring over live data if you are unsure which date or recovery option is appropriate.

Open a Support Ticket

Acronis cPanel & WHM supports self-service recovery of files, folders, databases, mailboxes and other cPanel account data from recovery points. View the official Acronis cPanel & WHM documentation.