How to Restore Website Files with Acronis

Open Acronis

Open the Acronis backup interface.

Acronis Restore Overview

Recovery Point

Select a backup from before the problem.

Choose the required recovery point and wait while Acronis mounts the backup. This can take a few minutes.

Files

Open Files and select what you want to recover.

Click Files, then browse the backup and select the required files or folders.

For a primary website, files are commonly under public_html. Addon domains may use another document root.

Recover

Recover the selected files to their original location.

Click Recover and review the options before confirming.

Folder recovery option

If Acronis shows Delete any files in the original location that were created after the backup, enabling it removes newer files from the selected live folders before recovery. Do not enable it unless that is what you intend.

Download Instead

Download the backup copy when you want to inspect it first.

Select the files and click Download. A single file can download directly. Multiple files are prepared as a ZIP archive in your cPanel home folder and can then be downloaded using the provided link or File Manager.

After Recovery

Test the website.

Once recovery completes, load the affected pages and administration area. Clear relevant application or browser caches if restored files do not appear immediately.

Need Help?

Not sure which folder or file to recover?

Open a Hostmate support ticket with the domain name and a description of what changed or was deleted.

Open a Support Ticket

Acronis cPanel & WHM supports granular file and folder recovery to the original location and file downloads from selected recovery points. View the official Acronis cPanel & WHM documentation.