Get Your Email Settings
Open Connect Devices in cPanel first.
Before setting up the app, get the exact mail server settings for this mailbox from cPanel.
Go to cPanel → Email → Email Accounts, find the email address and click Connect Devices.
Under Manual Settings, use the Secure SSL/TLS settings shown for the mailbox. They give you the exact incoming and outgoing server names, ports, username and security settings to enter in your email app.
Before You Start
Have the mailbox details ready.
You need the full email address and the password for that email account. If you have just created the mailbox, test it in Webmail first.
Webmail Login HelpOutlook
Add the email account.
In Outlook for Windows, choose Add Account and enter your full Hostmate email address.
If Outlook does not configure the account automatically, choose the manual or advanced setup option and select IMAP. In classic Outlook this is normally File → Add Account → Advanced options → Let me set up my account manually → IMAP.
Mail Settings
Enter the secure IMAP and SMTP settings.
| Email / Username | Your full email address, for example you@yourdomain.com.au |
|---|---|
| Password | Your email account password |
| Incoming | mail.yourdomain.com.au |
| IMAP Port | 993 with SSL/TLS |
| Outgoing | mail.yourdomain.com.au |
| SMTP Port | 465 with SSL/TLS |
| SMTP Authentication | Required — use the same full email address and password |
The settings above are a guide. The Secure SSL/TLS settings under cPanel → Email Accounts → Connect Devices are the settings to use for your mailbox.
Sign In
Use the full email address as the username.
For both incoming and outgoing mail, use the full email address and that mailbox's password. Outgoing SMTP authentication must be enabled.
Outlook needs the credentials for the individual email account.
Test
Send and receive a test message.
When setup is complete, send a message to another address and reply to it. This confirms both incoming IMAP and outgoing SMTP are working.
Need Help?
Still not connecting?
Check the exact Secure SSL/TLS settings under cPanel → Email Accounts → Connect Devices. If the account still will not connect, open a Hostmate support ticket and include the email address and the app or device you are setting up.
Open a Support TicketSettings follow cPanel secure mail-client recommendations and Microsoft Outlook manual IMAP setup. cPanel mail client settings · Microsoft Outlook setup.