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Help CentreDomain renewals

Billing + Account Help

How to renew a domain name.

Manage domain renewal from the Hostmate Client Area. You can keep automatic renewal enabled or renew an eligible domain manually before its expiry date.

List DomainsAuto RenewManual RenewalRenewal Invoice
1

Client Area

Open your domain list.

Log in to the Hostmate Client Area and choose List Domains.

Open Client Area
2

Auto Renew

Check whether automatic renewal is enabled.

Open the domain you want to manage and review its automatic renewal setting.

Want to keep the domain?

Leave Auto Renew enabled. Disabling Auto Renew means WHMCS will not automatically generate the normal renewal invoice for that domain.

3

Renew Early

Renew manually when the domain is eligible.

If the domain is currently eligible for early renewal, use the renewal option in the Client Area and choose the available renewal term.

Some domain extensions and registries restrict how far in advance a renewal can be submitted. If Hostmate shows that the domain is not eligible yet, wait until the renewal window opens.

4

Payment

Pay the renewal invoice.

Complete payment for the renewal order or renewal invoice. WHMCS normally sends the renewal request to the registrar after the required payment is received.

Do not rely only on the expiry date.

Check that the renewal invoice has been paid and that the domain's new expiry date is showing after processing.

5

After Renewal

Confirm the new expiry date.

Return to the domain in the Hostmate Client Area and check that its expiry date has moved forward after renewal processing completes.

6

Do Not Renew

Disable Auto Renew only if you intend to let the domain expire.

If you no longer want a domain, you can disable automatic renewal. Make sure you understand the effect before doing this, because an expired domain can stop the associated website and email from working.

Need Help?

Domain not available to renew?

If the Client Area says a domain cannot yet be renewed or the expiry date has not updated after payment, open a support ticket and include the domain name.

Open a Support Ticket

WHMCS supports automatic renewal invoicing and eligible on-demand domain renewals from the Client Area. Some registries restrict how far ahead a domain can be renewed. WHMCS Domain Renewals documentation.