Get Your Email Settings
Open Connect Devices in cPanel first.
Before setting up the app, get the exact mail server settings for this mailbox from cPanel.
Go to cPanel → Email → Email Accounts, find the email address and click Connect Devices.
Under Manual Settings, use the Secure SSL/TLS settings shown for the mailbox. They give you the exact incoming and outgoing server names, ports, username and security settings to enter in your email app.
Thunderbird Desktop
Add an existing email account.
Open Thunderbird on Windows, macOS or Linux. Choose Add Account → Email or Existing Mail Account, depending on the version.
Enter your name, full Hostmate email address and the mailbox password.
Automatic Setup
Let Thunderbird try the settings first.
Thunderbird will try to detect the account settings automatically. If the detected settings match the secure IMAP settings below, you can continue.
| Email / Username | Your full email address, for example you@yourdomain.com.au |
|---|---|
| Password | Your email account password |
| Incoming | mail.yourdomain.com.au |
| IMAP Port | 993 with SSL/TLS |
| Outgoing | mail.yourdomain.com.au |
| SMTP Port | 465 with SSL/TLS |
| SMTP Authentication | Required — use the same full email address and password |
The settings above are a guide. The Secure SSL/TLS settings under cPanel → Email Accounts → Connect Devices are the settings to use for your mailbox.
Manual Configuration
Correct the settings if automatic detection is wrong.
Choose Manual configuration and set incoming mail to IMAP port 993 with SSL/TLS, and outgoing SMTP to port 465 with SSL/TLS.
Use the full email address as the username for both servers.
Finish
Complete setup and test the account.
Click Done, allow Thunderbird to connect, then send and receive a test message.
Need Help?
Still not connecting?
Check the exact Secure SSL/TLS settings under cPanel → Email Accounts → Connect Devices. If the account still will not connect, open a Hostmate support ticket and include the email address and the app or device you are setting up.
Open a Support TicketSettings follow cPanel secure mail-client recommendations and Mozilla Thunderbird’s current account setup workflow. cPanel mail client settings · Thunderbird Desktop help.