Recommended
Log in through the Hostmate Client Area.
Open the Hostmate Client Area and sign in with your Hostmate account email address and password.
From your services, open the hosting service you want to manage and click Login to cPanel.
The Client Area logs you into the correct cPanel account directly.
Direct Login
Open your domain followed by /cpanel.
If you prefer to go directly to cPanel, open:
https://yourdomain.com.au/cpanel
Replace yourdomain.com.au with your own hosted domain, then enter your main cPanel username and password.
For this direct login, use the cPanel username and cPanel password for the hosting account. Do not use your Hostmate Client Area / billing login, an email address and mailbox password, or a WordPress login.
| Address | https://yourdomain.com.au/cpanel |
|---|---|
| Username | Your main cPanel username |
| Password | Your main cPanel password |
Password Help
Use the main cPanel login, not an email or FTP account.
The direct cPanel login requires your main cPanel username and password. An email account password, WordPress password or additional FTP account login will not work.
- Hostmate Client Area login — your Hostmate account email address and Client Area password.
- Direct cPanel login — your main cPanel username and cPanel password.
- Email login — separate credentials used for an individual mailbox.
- FTP account login — separate credentials if you created an additional FTP account.
After Login
Use cPanel to manage your hosting.
Once logged in, cPanel gives you access to the main tools for your hosting account, including files, domains, databases, email, SSL, backups and PHP settings.
Common Problems
Can't log in to cPanel?
- Wrong password — make sure you are using the main cPanel password, not the Client Area, email, WordPress or FTP password.
- Domain not pointing to Hostmate — use the Login to cPanel button from the Hostmate Client Area instead.
- Saved old password — your browser or password manager may be filling an outdated cPanel password.
- Account suspended — cPanel access will not work normally if the hosting service is suspended.
If direct login is giving you trouble, try the Login to cPanel button from the Hostmate Client Area.
Still Can't Log In?
We can check the account for you.
If the Client Area login button or your direct cPanel login is not working, open a support ticket and tell us which hosting service you are trying to access.
Open a Support Ticket