How to Create an Email Account in cPanel

cPanel

Log in to cPanel.

Open cPanel through the Hostmate Client Area, or go directly to https://yourdomain.com.au/cpanel.

How to Log in to cPanel

Email Accounts

Open Email Accounts and click Create.

In cPanel, go to Email → Email Accounts.

Click the Create button to open the new email account form.

Email Address

Choose the domain and mailbox name.

If your cPanel account hosts more than one domain, choose the correct domain from the Domain menu.

Enter the first part of the email address in the Username field. For example, enter sales to create sales@yourdomain.com.au.

Check the domain before creating the mailbox.

If more than one domain is hosted in the same cPanel account, make sure you have selected the domain that should appear after the @ symbol.

Password

Set a strong mailbox password.

In the Password section, choose Set password now and enter a strong password for the new mailbox.

You can also use cPanel's password generator to create a strong password automatically.

This password belongs to the email account.

The person using the mailbox will need this password for Webmail and for email applications such as Outlook, Apple Mail or a phone.

Optional Settings

Set the mailbox storage limit if required.

Under Optional Settings, you may be able to set a storage quota for the mailbox.

Use a specific limit if you want to control how much disk space the mailbox can use, or leave the default / unlimited setting where appropriate for your hosting plan.

Create

Click Create.

Click Create to create the new email account. cPanel will return you to the Email Accounts page and the new mailbox will appear in the account list.

Check Email Open the new mailbox in Webmail from the Email Accounts page.

Connect Devices View the incoming and outgoing mail settings for email applications and devices.

Get Your Email Settings

Open Connect Devices in cPanel.

This is the main place to get the correct settings for Outlook, Apple Mail, Android, Thunderbird and other email apps.

Go to cPanel → Email → Email Accounts, find the mailbox you just created and click Connect Devices.

Use the Secure SSL/TLS settings shown in Connect Devices.

Under Manual Settings, cPanel shows the exact incoming and outgoing server names, IMAP or POP ports, SMTP port, username and SSL/TLS settings for that mailbox. Keep this page open while setting up your email app.

Test the Mailbox

Open Webmail and send a test email.

From cPanel → Email Accounts, find the new address and click Check Email, or open https://yourdomain.com.au/webmail.

Webmail Login Help

Set Up Your Devices

Connect the new mailbox to your email app.

Once the mailbox works in Webmail, keep the Connect Devices page handy and use the guide for the device or email program you want to connect.

Outlook Set up Hostmate email in Outlook for Windows.

iPhone / iPad + Apple Mail Set up Mail on iPhone, iPad or Mac.

Android Set up the mailbox in the Gmail app on Android.

Thunderbird Desktop Set up Thunderbird on Windows, macOS or Linux.

Thunderbird for Android Set up the free Thunderbird mobile app on Android.

Webmail Use your mailbox directly in a web browser.

Need Help?

Not sure which domain or settings to use?

If you are a Hostmate customer and are unsure about the mailbox settings, open a support ticket and include the email address you want to create.

Open a Support Ticket

This guide follows cPanel's current Email Accounts workflow. View the official cPanel Create an Email Account documentation.