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Help CentreHostmate account two-factor authentication

Billing + Account Help

Enable two-factor authentication for your Hostmate account.

Add a second authentication step to your Hostmate Client Area login using a time-based code from an authenticator app.

Hostmate Login2FAAuthenticator AppBackup Code
1

Client Area

Log in to Hostmate.

Sign in to the Hostmate Client Area using your Hostmate user email address and password.

Open Client Area
2

Account Security

Open Two-Factor Authentication.

Open the account menu and select Two-Factor Authentication, then start the setup for time-based authentication tokens.

3

Authenticator App

Scan the QR code.

Use a compatible authenticator app to scan the QR code displayed by Hostmate.

4

Verify

Enter the six-digit authenticator code.

Enter the current six-digit code generated by your authenticator app to confirm the setup.

5

Backup Code

Save your backup code.

After 2FA is enabled, save the backup code somewhere secure. It can be used to regain access if your normal authenticator device is unavailable.

This is separate from cPanel 2FA.

If you also want to protect your cPanel hosting login, enable two-factor authentication inside cPanel as well.

Enable cPanel 2FA

Lost Your 2FA Device?

Use your backup code or contact support.

If you cannot access your authenticator and do not have your backup code, open a Hostmate support ticket so we can help with the account access process.

Open a Support Ticket

WHMCS supports time-based authentication tokens for Client Area users and provides a backup code during setup. WHMCS client 2FA documentation.